Return & Refund Policy
At Perfumes Et Al, your satisfaction matters. Because fragrance is personal, we want you to shop with complete confidence. This policy explains when and how you can return or exchange an item and receive a refund. It applies to orders placed on perfumesetal.com and delivered within Nigeria.
Your return window
You may request a return within 7 days of receiving your order. To be eligible, the item must be unused, unopened and in its original sealed packaging, with all boxes, seals and labels intact. We require your order number or proof of purchase to process any return.
Items that cannot be returned
For hygiene, safety and authenticity reasons, the following cannot be returned once opened or unsealed:
- Perfumes, fragrances and any personal-care product that has been opened, sprayed, used or had its seal broken
- Gift cards, and items marked as final sale or clearance
- Complimentary gifts and promotional items
This does not affect your rights when an item arrives damaged, defective or incorrect — see below.
Damaged, defective or wrong items
We inspect every order before it leaves us, but if your item arrives damaged, defective, or you received the wrong product, please contact us within 48 hours of delivery with your order number and a photo of the item. We will arrange a free replacement or a full refund — including delivery costs — at no charge to you.
How to start a return
Please contact our customer care team before sending anything back:
- Email: [email protected]
- Call or WhatsApp: +234 813 463 1117
Include your order number and the reason for the return. Our team will confirm whether your item qualifies and send you the return instructions and address. Please do not ship items back before contacting us, as unauthorised returns may not be accepted.
Refunds
Once we receive and inspect your returned item, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method (securely via Paystack) or, if you prefer, as store credit, within 7–10 business days. Your bank may take a few additional days to post the funds to your account.
Original delivery charges are non-refundable except where the return is due to our error (a damaged, defective or incorrect item).
Exchanges
We are happy to exchange an unused, unopened item for a different product within the 7-day window, subject to availability. If the new item differs in price, we will arrange to collect or refund the difference. Defective or damaged items are always replaced free of charge.
Return shipping
Unless the return is due to our error, you are responsible for the cost of returning the item to us. Within Lagos we can often arrange a pickup — just ask our team when you start your return. We recommend a trackable delivery service, as we cannot take responsibility for items lost in transit before they reach us.
Cancelling an order
You may cancel an order for a full refund at any time before it has been dispatched. Once an order has shipped, the return policy above applies. To cancel, contact us as soon as possible with your order number.
Need help?
Our team is here to make this simple. For any question about a return, exchange or refund, reach us at [email protected] or +234 813 463 1117, or visit us at 77 St Finbarr's College Road, Yaba, Lagos 101212, Nigeria. We aim to respond within 24 hours.
Last updated: June 2026.